Context-aware AI agents
They understand what the person wants, what has already happened and which response moves the conversation toward its goal.
Conversational intelligence
AI agents for companies that want to serve, sell and build loyalty through WhatsApp.
Ozia creates conversational intelligence for WhatsApp, automated service, conversational sales and customer relationships, connecting language, data and automation in interactions that are simple for customers and intelligent for managers.
24/7
presence across channels
1:1
personalized experience
Data
learning from conversations
Platform
A conversational intelligence platform for service, sales and data.
Ozia combines AI agents, channel orchestration and contextual intelligence so every interaction generates an answer, continuity and a business signal.
Customers converse naturally. The company sees intent, history, commercial opportunities and areas for improvement without turning every channel into a separate operation.
Scalable service automation
It handles repetitive tasks, qualifies requests and routes sensitive cases to the right team.
Intelligence for decisions
It turns conversations into insights about intent, objections, frequent questions and revenue opportunities.
Journeys
A conversation can sell, serve, retain and generate business intelligence.
Connect
Channels customers already use
Understand
Intent, context and urgency
Act
Answer, automation or handoff
Learn
Insights for product, marketing and sales
WhatsApp App
WhatsApp App: your customers talk, Ozia gets things done.
For the customer, everything happens in a simple WhatsApp conversation. For the company, Ozia acts as an intelligent layer that serves, guides, retrieves data and triggers internal processes.
The AI agent understands intent, asks useful questions, presents options and performs tasks such as scheduling, selling, checking status, updating records, opening tickets or registering orders in connected systems.
The customer asks on WhatsApp
They write as they would to a person: to buy, reschedule, check, solve or follow up.
AI understands and guides
The conversation gathers context, identifies important data and offers clear paths to the next action.
Ozia retrieves and updates systems
When needed, the agent retrieves information, records changes and routes exceptions to the team.
Simulator
Simulate your company's conversational app inside WhatsApp.
Enter a few details and see examples of features that could appear in an automated conversation, focused on customer convenience and business execution.
O
Ozia App
online now
Hi, I need to solve this through WhatsApp.
Of course. Choose a function to continue.
I want a recommendation.
I can check your history and suggest the next step.
Possible features
Complete the simulator to generate a suggestion.
The answer will appear here with ideas for service, sales, data retrieval and internal actions that can happen inside WhatsApp.
- Answer questions and route requests.
- Retrieve information from internal systems.
- Register orders, appointments or tickets.
Use cases
Conversational AI use cases for revenue, retention and loyalty.
Conversational AI works best when it goes beyond service and participates in the entire journey: interest, choice, purchase, repeat purchase, support and ongoing relationships.
Ozia helps companies turn every interaction into an opportunity to guide better, sell at the right moment and keep customers close after the first conversion.
Health and aesthetics
Scheduling, follow-up and continuous care.
Automated conversations qualify interest, explain procedures, reduce no-shows, remind customers about follow-ups and suggest new sessions or packages based on their history.
- Appointment confirmation and recovery of open slots.
- Pre-service with frequent questions and intent screening.
- Post-procedure follow-up, satisfaction and repeat purchase.
Education
Student acquisition, enrollment and retention.
The conversational journey brings prospects and students closer with fast answers, personalized guidance and monitoring of dropout signals before attrition occurs.
- Lead qualification for courses, classes and scholarships.
- Nurturing prospects with clear next steps.
- Student engagement with notices, support and reactivation.
Services
Relationships that become recurring revenue.
Service companies can use conversations to receive requests, recommend plans, renew contracts, monitor satisfaction and identify customers most likely to buy again.
- Quotes, scheduling and follow-up in one flow.
- Additional offers at the moment of highest intent.
- Renewal alerts, support and cancellation prevention.
Pitch
Ozia's proposal in 60 seconds.
The video presents the brand's vision: replacing cold interfaces with conversational relationships, where every message helps companies respond better and learn faster.
FAQ
Frequently asked questions about conversational intelligence and AI agents.
Direct answers for companies that want to understand how an AI agent can serve, sell and execute processes through WhatsApp with operational safety and customer clarity.
What is conversational intelligence?
Conversational intelligence uses AI, data and automation to understand messages, answer customers, guide journeys and perform service, sales and relationship tasks in channels such as WhatsApp.
How does Ozia work on WhatsApp?
Ozia enables companies to create AI agents on WhatsApp. Customers converse normally, and the agent can serve, sell, retrieve information, register orders, schedule services and update data in internal systems.
Does Ozia replace human service?
Ozia automates repetitive tasks and handles simple interactions, while identifying sensitive or complex cases and handing the conversation to the human team with context.
Which industries can use conversational AI agents?
Health and aesthetics, education, services, retail and e-commerce can use conversational agents for service, sales, scheduling, support, retention, repeat purchases and loyalty.
Can Ozia retrieve or update internal systems?
Yes. When integrated with company systems, Ozia can retrieve status, history, schedules, records, orders or contracts, as well as register requests and update information according to defined rules.
Let's talk